Provider Information

ZojaBeauty Manja Jenšterle s.p.
Kersnikova cesta 1, 3320 Velenje
GSM: 051 249 487
Service and ring payments: 068 619 766
E-mail: info@zojabeauty.si, servis@zojabeauty.si
Website: www.zojabeauty.si
Tax number: 52572269
Registration number: 3652319000
Account number: SI56 1010 0004 7479 943

General Provisions

These General Terms of Business apply to concluding distance sales contracts with legal entities through the website and online store www.zojabeauty.si.

Before the first B2B purchase, the customer creates an account, which ZojaBeauty activates after reviewing the business data and confirming agreement to the General Terms of Business for Legal Entities.

By registering, the visitor confirms and warrants that they are the legal representative of the legal entity or that they are authorized by the legal entity to conclude sales contracts using information technology.

Contract Conclusion Procedure

In the purchase process, the customer has the following technical steps available: login, product search, product selection, adding to cart, quantity specification, price review, delivery and payment method selection, order review, and order confirmation and submission.

Before confirming the order, the customer can review the selected products, change the quantity, remove products, change the delivery and payment method, and review the total order value.

Order with Payment Obligation

Upon final confirmation, the B2B customer commits to the payment obligation and places the order. The order is electronically stored by the provider.

Prices and B2B Terms

Prices are listed in EUR and do not include delivery costs, unless otherwise specified explicitly. Delivery is charged at the time of order completion.

B2B discounts and benefits are individual and are determined based on the customer’s verified creditworthiness. Discounts cannot be combined with other promotions, unless otherwise agreed in writing.

Payment Methods for Legal Entities

• payment by credit card;
• deferred payment for existing partners, if approved;
• payment on delivery with collection fee;
• PayPal, if enabled;
• payment based on proforma invoice.

If the customer wishes to receive an invoice to the company, they accept the terms of business that apply to legal entities. Legal entities are permitted to withdraw from the contract in accordance with the provisions of the Obligations Act, unless otherwise agreed in writing.

Product Offering, Delivery Time and Collection

The product offering may change frequently due to the nature of online business. Product images are symbolic. The delivery time for products in stock is typically up to 3 working days for delivery addresses in Slovenia, except for products where special arrangements are necessary.

Personal collection is possible at the registered office of ZojaBeauty Manja Jenšterle s.p., Kersnikova cesta 1, 3320 Velenje, only by prior arrangement.

Delivery and Delivery Costs

Delivery is carried out via Slovenian Post, GLS or another selected delivery service, whichever is more suitable for order fulfillment. For larger items, delivery can be made with our own transport.

• GLS delivery up to 2 kg: 3.90 EUR
• GLS delivery up to 5 kg: 4.50 EUR
• GLS delivery up to 10 kg: 5.00 EUR
• GLS delivery up to 15 kg: 5.75 EUR
• GLS delivery up to 20 kg: 6.50 EUR
• GLS delivery up to 30 kg: 7.00 EUR
• GLS delivery up to 40 kg: 7.70 EUR
• GLS delivery up to 50 kg: 9.50 EUR
• Delivery with our own transport: 0.45 EUR/km, as agreed.
• Slovenian Post delivery up to 250 kg: 45.00 EUR with VAT; from 250 kg to 600 kg: 70.00 EUR with VAT.

The customer is obliged to perform a quantity and quality inspection upon receipt of the goods. Visible damage must be noted with the carrier. Hidden damage must be reported as soon as possible, with photographs and documentation attached.

Product Images and Texts

Product images are symbolic. The actual product received may differ from the image online. Product texts are for informational purposes only. For additional information, write to info@zojabeauty.si or servis@zojabeauty.si.

Security and Business Confidentiality

The contracting parties agree that the data they become aware of within the scope of business cooperation are business confidential, where this is evident from the nature of the data or where disclosure could cause damage to one of the parties.

Right of Withdrawal and Returns for B2B Customers

For legal entities, the right of withdrawal and return does not apply in the same way as for consumers. Returns, withdrawals and complaints by legal entities are handled in accordance with the Obligations Act and agreed business terms.

ZojaBeauty does not accept returns of goods or complaints without prior approval. In case of unauthorized returns, the customer bears the costs of transport, returns and complaint processing.

Complaints and Information

When making a complaint, the customer must provide all data about the goods being complained about, a detailed description of the defect, and a document proving the identity of the goods, such as an invoice or delivery note number.

Complaints and service information are handled via servis@zojabeauty.si or phone 068 619 766.

Warranty for Legal Entities

Products have a warranty if specified on the invoice or warranty certificate. The warranty is valid when instructions and conditions are followed and the invoice or warranty certificate is presented.

For legal entities, a 12-month warranty applies, unless otherwise agreed in writing for a specific product or transaction.

Service of Cosmetic Devices and Equipment

We provide service for products and equipment from our sales program, and by agreement, also for cosmetic devices that we did not sell. Prior arrangement for an appointment is mandatory before sending the equipment.

Service address: ZojaBeauty Manja Jenšterle s.p., Kersnikova cesta 1, 3320 Velenje. Service contact: 068 619 766 or servis@zojabeauty.si. We do not accept shipments with collection fees.

Complaints and Disputes

Complaints should be submitted to servis@zojabeauty.si. The complaint handling procedure is confidential. ZojaBeauty strives to resolve disputes amicably. If an amicable resolution is not possible, the law of the Republic of Slovenia applies and the competent court in the Republic of Slovenia is jurisdictional.

Changes to Terms

ZojaBeauty may change or supplement the general terms in the event of changes in regulations or business policy. Changes are published on the website and become effective upon publication or after the period specified with the change.