Provider Information

ZojaBeauty Manja Jenšterle s.p.
Kersnikova cesta 1, 3320 Velenje
GSM: 051 249 487
Service and payment by installments: 068 619 766
E-mail: info@zojabeauty.si, servis@zojabeauty.si
Website: www.zojabeauty.si
Tax ID: 52572269
Registration ID: 3652319000
Account Number: SI56 1010 0004 7479 943

Terms and Conditions of Use

These general terms and conditions regulate the purchase and sale of goods, the rights and obligations of consumers, and other matters important for the operation of the website and online store www.zojabeauty.si.

The general terms represent contractual agreements between ZojaBeauty and each individual consumer who orders goods through the website www.zojabeauty.si. The terms are compiled in accordance with the valid regulations of the Republic of Slovenia, primarily the Consumer Protection Act (ZVPot-1), the General Data Protection Regulation (GDPR), ZVOP-2, and ZEKom-2.

Sales Conditions

Purchase in the online store is possible with or without registration. The customer is bound by the general terms valid at the time of placing the online order.

The customer may be a natural or legal person. A natural person is a consumer who acquires goods or services for purposes outside their professional or business activities.

Prices are listed in EUR. Published prices may be changed without prior notice. For a specific purchase, the price at the time of order placement applies, except in the case of an obvious error in price or stock. Product photos are symbolic and do not guarantee the characteristics of the products.

Purchase Process

After adding a product to the cart, the user is redirected to the cart and checkout, where they review the order, select the shipping and payment method, and place the order.

All orders are manually processed and confirmed by the store administrator. If the ordered product is out of stock, there is a price change, or another error in the data, the customer is notified and we find a solution to mutual satisfaction.

The contract is considered concluded with the issuance of the invoice and not just with the placement of the order.

Payment Methods

• cash on delivery, with possible cash on delivery fee;bank transfer to the company account based on proforma invoice;PayPal;credit cards;payment in installments: NLB Buy & Go, installment payments with payment cards, or individual agreement with ZojaBeauty.

Pre-contractual Information

Before concluding the contract, the consumer is clearly and understandably informed about the main characteristics of the goods or services, information about the supplier, the final price, shipping costs, payment terms, complaint procedures, legal warranty for product conformity, warranty, duration of the contract, and conditions for withdrawal, where necessary.

Shipping

Delivery of ordered goods is made to the address specified in the order. Contractual partners for delivery are GLS Slovenia, Slovenian Post, or another delivery service if it is more efficient for order execution.

Smaller packages are usually delivered by GLS or Slovenian Post. Larger and heavier packages that cannot be sent through standard delivery services may be delivered with our own transport.

• GLS delivery up to 2 kg: 3.90 EUR
• GLS delivery up to 5 kg: 4.50 EUR
• GLS delivery up to 10 kg: 5.00 EUR
• GLS delivery up to 15 kg: 5.75 EUR
• GLS delivery up to 20 kg: 6.50 EUR
• GLS delivery up to 30 kg: 7.00 EUR
• GLS delivery up to 40 kg: 7.70 EUR
• GLS delivery up to 50 kg: 9.50 EUR
• For larger and more expensive orders, delivery with our own transport can be charged at 0.45 EUR/km.
• Slovenian Post delivery up to 250 kg: 45.00 EUR with VAT; from 250 kg to 600 kg: 70.00 EUR with VAT.

If you notice visible damage to the package or packaging upon delivery, you may refuse acceptance or document the damage together with the delivery person. For hidden damages after opening the package, send photos of the package, packaging, damaged item, shipping label, and description of the damage to servis@zojabeauty.si.

Product Offers, Coupons, Prices and Discounts

The product offer is regularly updated according to stock. Despite checking data, we allow for the possibility of errors, so you can contact us by phone or email for additional verification.

Coupons can be redeemed in the online store unless the conditions of the specific promotion state otherwise. Discounts are not cumulative. Prices in the online store may differ from prices when ordering by phone, email, or in the store.

Issuance of Invoice

ZojaBeauty sends the customer an invoice in PDF format to the customer’s email address after delivery of the ordered goods, or issues it in printed form upon personal pickup. The customer is obliged to check the correctness of the data before placing the order.

Ordering by Phone or Email

For ordering by phone or email, please provide the SKU or product name, desired quantity, payment method, and delivery method. Phone for orders: 051 249 487. Email: info@zojabeauty.si.

Order Modifications

For order changes or cancellations, please call 051 249 487 or write to servis@zojabeauty.si. Change of payment method is possible if the order has not been paid yet or if circumstances allow.

Right of Withdrawal from Purchase and Return of Goods

For contracts concluded at a distance, the consumer has the right to notify the seller within 14 days of their intention to withdraw from the contract without having to state the reason. The customer bears the cost of returning the goods.

Goods must be returned undamaged, in unchanged quantity, and in suitable packaging, unless the goods are destroyed, spoiled, or lost without the customer’s fault. The customer is liable for any decrease in the value of the goods if the decrease is a result of handling that is not necessary to ascertain the nature, characteristics, and operation of the goods.

The consumer does not have the right of withdrawal for goods made to their specifications, for perishable goods, for sealed goods that are not suitable for return due to health or hygiene reasons if the seal is broken, and in other cases specified by law.

Warranty Claims in Case of Non-conformity

In case of non-conformity of goods, the consumer may, under the conditions specified by law, request free rectification of the conformity of the goods, a price reduction, or withdrawal from the contract. The consumer also has the right to claim damages, especially for costs of materials, replacement parts, work, transport, and shipping that arise from asserting a warranty claim.

The consumer may require the seller to rectify the conformity of the goods within a reasonable period of time, not exceeding 30 days, without significant inconvenience to the consumer.

Warranty

Warranty is an obligation that the seller or manufacturer undertakes toward the consumer in addition to the legal obligations of the seller under the mandatory warranty for product conformity. The warranty is binding under the conditions specified in the warranty certificate and related advertising messages.

Products have a warranty if so stated on the invoice or warranty certificate. The warranty is valid when following instructions and conditions and upon presentation of the invoice or warranty certificate.

For natural persons, the warranty is 24 months. For legal persons, the warranty is 12 months, unless otherwise agreed in writing for a specific product.

For products placed on the market after the entry into force of ZVPot-1, the period for rectifying a defect is usually 30 days, with the possibility of extension by a maximum of 15 days if the consumer is notified in a timely manner.

Service of Cosmetic Devices and Equipment

Within the service, we offer repairs and maintenance of products and equipment from our sales program, and by agreement, also cosmetic devices that we did not sell.

Service address: ZojaBeauty Manja Jenšterle s.p., Kersnikova cesta 1, 3320 Velenje. It is absolutely necessary to arrange an appointment in advance. Service contact: 068 619 766 or servis@zojabeauty.si.

We do not accept shipments with trade-ins. Goods sent by mail must be sent registered. Upon receipt of the goods, we perform an inspection and notify the customer of the defect and any repair costs by email.

Service fees are paid before pickup. The customer is obliged to pick up the goods within 14 days of notification. After this period, a storage fee of 15.00 EUR per day may be charged. If the customer does not pick up the goods within 30 days of the first notification, the claim for delivery of the goods is void.

Protection of Personal Data

Personal data provided when ordering is used exclusively for the purpose of fulfilling the order, sending offers, invoices, and necessary communication. Data will not be disclosed to unauthorized persons or sold to other persons for marketing purposes.

The user has the right to request access to their personal data, correction, restriction of processing, or deletion. We protect personal data in accordance with GDPR and ZVOP-2.

General Terms of Business and Warranty

Last updated: Velenje, November 27, 2025.