Frequently Asked Questions
Quick answers regarding orders, delivery, payments, salon, B2B access, service, and customer reviews.
How do I place an order?
Add the product to your cart, select delivery and payment method, and submit your order. Orders are manually reviewed, so we will contact you before confirmation in case of any changes in stock or price.
Can I order without registration?
Yes. You can purchase as a guest or as a registered user. Registration is recommended if you want to easily track orders and submit reviews.
How does delivery work?
Delivery within Slovenia is via GLS, Slovenian Post, or by agreement with our own delivery for larger equipment. For larger and more sensitive shipments, we arrange delivery individually.
What payment methods do you offer?
We offer payment by proforma invoice, payment on delivery, and agreed payment methods for larger purchases. For equipment, it is possible to request NLB Pay & Go or other installment options.
What does price on request mean?
For certain equipment or products, the price is determined based on delivery, configuration, support, service, or current offer. You send an inquiry and we will prepare a specific response.
How do I book an appointment at the salon?
To book an appointment at the salon, contact us through the contact page or call Manja at 051 249 487 or Jožica at 040 222 065.
Can I get advice on selecting APIS products?
Yes. Zoja Beauty helps in selecting APIS cosmetics based on skin condition, salon protocol, or home routine. For professional products, we recommend a consultation.
How does B2B access work?
B2B access is intended for legal entities such as d.o.o. and s.p. Registration is reviewed and approved by Zoja Beauty. The discount is determined based on creditworthiness and agreement.
Where do I send a question about service or warranty?
For service, warranty, equipment rental, and installment payments, write to servis@zojabeauty.si or call 068 618 766.
Can I submit a review of a product or service?
Yes. Registered customers can submit a review with a rating. Reviews are reviewed before publication to ensure they remain authentic, useful, and appropriate for public display.